Support — Speak to Zoé

Email team@speaktozoe.com from the address on your account, or send us a message here. Telling us your phone model and what you were doing when the problem happened helps us fix it faster.

Account and signing in

I didn’t get my 6-digit code

Codes arrive by email within a minute or two. Check your spam or junk folder, and make sure the email address you entered is correct. You can tap Resend code after 60 seconds. Each code expires after 15 minutes, and after 5 wrong tries you’ll need a new one.

I forgot my password

On the sign-in screen, tap Forgot password?, enter your email, then enter the 6-digit code we send you and choose a new password. This also signs you out on your other devices.

The app says my email isn’t confirmed

I want to change the email address on my account

Email team@speaktozoe.com from your current address and tell us the new one. We’ll confirm it’s you before making the change.

Recording and transcription

The app can’t record

Speak to Zoé needs microphone access. On iPhone, open Settings → Speak to Zoé → Microphone; on Android, open Settings → Apps → Speak to Zoé → Permissions → Microphone. The microphone is only used while you are recording.

My transcript has mistakes

Before interpreting, you can edit the transcript on the result screen. On a saved entry, press and hold the transcript to edit it.

Transcription failed

Check your internet connection and try again. Very long recordings take longer to upload; if one keeps failing, try recording in shorter parts.

AI interpretations

Interpretations, summaries and pattern analyses are generated by AI as prompts for your own reflection and prayer. They are not prophecy or professional, medical or pastoral advice — weigh them against Scripture and wise counsel.

Report an interpretation you find offensive, harmful or inaccurate from the entry screen. We review every report.
Turn AI processing off or on in Settings → Your data. Recording and journaling keep working without it.

Symbols

Dreams are interpreted on their symbols. Biblical and universal symbols have fixed meanings from the Symbol Lexicon. Personal symbols are your own: new ones are learned from your dreams and used for future ones.

To change a personal symbol, open Symbol Lexicon → Mine, then press and hold the symbol to edit or delete it.
On a dream, tap a personal symbol’s meaning to change it, then Reinterpret to update the dream around it.
Dreams you already recorded keep the symbols they were interpreted with.

Subscription and Full Access

Manage or cancel your subscription

Subscriptions are billed by Apple or Google, so they are managed there:

iPhone or iPad: Settings → your name → Subscriptions → Speak to Zoé
Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Speak to Zoé

Cancelling takes effect at the end of the current paid period. Deleting the app or your account does not cancel a subscription.

I subscribed but don’t have Full Access

Open the subscription screen in the app and tap Restore purchases, while signed in to the same Apple ID or Google account you subscribed with. This also moves a subscription to a new account or device.

Refunds

Refunds are handled by the store: request one from Apple at reportaproblem.apple.com, or from Google Play under your order history. We can’t issue refunds for store purchases ourselves.

Invitation codes

An invitation code gives Full Access without a subscription. Enter it when you create your account; each code works once. If a code doesn’t work, email team@speaktozoe.com with the code.

Your data and privacy

Export your journal: Settings → Your data → Export your journal (CSV, Markdown or plain text).
Delete an entry: open it and delete it.
Delete your account: Settings → Account → Delete account. See how account deletion works.
Read our Privacy Policy and Terms of Use.